Refund Policy


We want you to love your Fufan product, but we get that sometimes it doesn’t work out. If you are not satisfied with your purchase, please return it to us by mail  within 14 days for a refund in your original form of payment. 

To return or exchange an item, all of the following conditions must be met:

  • The return must be requested within 14 calendar days from the delivery date.
  • The item must be in its original, unused, unaltered conditions.
  • The item must be returned with its tags and packaging in their original condition.

The customer is fully responsible for the return’s shipping cost. Original shipping costs and product tax will not be refunded.


My handbag is damaged what do I do?

  • Please email us at
  • provide photos of damage
  • We will investigate and figure out how to resolve the issue

Please Note: All products are shipped out with care and packaged to protect the product


Can we exchange products? 

No we do not provide exchanges. 


How do I return an item?

If you wish to return an item, please follow these steps:

1. You have 14 days after receiving your order to return an item(s).
2. Items must be returned in their original conditions and packaging, not damaged, with all tags attached.
3. Email us at with your order number and specify the item(s) that you’d like to return. Please wait for our confirmation.
4. Prepare your package and seal it securely for safe transit.
5. You can pick your preferred postal service/courier, but please ensure that you use a tracked service only. We will not be responsible for any lost or stolen packages. The customer is fully responsible for any return shipping cost, and all shipping charges are non-refundable.
6. Ship your handbag at the following address and send us ( the new tracking number:


28 Cottage street

Jersey City, NJ

Unites States 07306

7. Once we’ve received and checked your returned item(s), we will proceed by refunding you to the original payment method within a few days. It might take a few more working days for your refund to appear on your bank account. Original shipping costs will not be refunded.