Shipping Policy

Do you ship internationally?
No we do not. 

 

 Do you offer free shipping?

Shipping is free on orders over 300$ internationally and Domestic

 

When will my items arrive?

 We do our best to ship your package as soon as your order is complete, it takes up to 3 business days for your order to be processed. Timings can only be indicative and may vary under circumstances that we cannot predict.

How can I track my order?

We always provide a tracking number, which you will receive by email right after your package has been shipped. All international orders are shipped with DHL or UPS, while domestic orders are shipped with Fedex or UPS.

What happens if I'm not home when the package is being delivered?

The courier will usually attempt to deliver your package at your address twice. If the courier still finds you unavailable, your package will be brought to your local facility, where it will be kept for a few more days (please always check your tracking number in order to know where your package is located, or call your country’s courier  or local courier customer service to reschedule your delivery or investigate/file a claim for your package.

If the package isn’t collected, it will be finally sent back to us. In this case, the new delivery will fully be at the customer’s expense.

 

My package is stuck in transit?

If your package is stuck in transit please contact your local courier (UPS, Fedex) and file a claim or investigation. 

If your courier failed to assist you please reach out to us fufan@itsfufan.com