Shipping Policy

Do you ship internationally?
Yes! International shipping rates are carrier-calculated at checkout. Available services are provided by USPS and DHL Express and depend on your destination and order.

What are your domestic shipping rates?

For orders shipping within the United States, Economy shipping is $8 USD and Express shipping is $20 USD. There is no automatic free-shipping threshold for these shipping methods. Available shipping options and charges are shown at checkout.

When will my items arrive?

We do our best to ship your package as soon as your order is complete. Please allow up to 3 business days for your order to be processed before shipment. Processing time is separate from shipping transit time. Delivery timings are estimates and may vary under circumstances that we cannot predict.

How can I track my order?

We always provide a tracking number, which you will receive by email right after your package has been shipped. Please refer to your shipping confirmation and tracking information for the carrier handling your package.

What happens if I'm not home when the package is being delivered?

The courier will usually attempt to deliver your package at your address twice. If the courier still finds you unavailable, your package will be brought to your local facility, where it will be kept for a few more days (please always check your tracking number in order to know where your package is located, or call your country’s courier or local courier customer service to reschedule your delivery or investigate/file a claim for your package.

If the package isn’t collected, it will be finally sent back to us. In this case, the new delivery will fully be at the customer’s expense.

My package is stuck in transit?

If your package is stuck in transit please contact the carrier shown in your tracking information and file a claim or investigation.

If your courier failed to assist you please reach out to us fufan@itsfufan.com